Accessibility Statement for Cleaner Sutton Online Services

This accessibility statement explains how Cleaner Sutton works to make its digital information and services usable and accessible for as many people as possible. Our aim is to support an accessible Cleaner Sutton area by ensuring that residents, visitors, and businesses can access key information and services online without barriers.

Our commitment to accessibility

Cleaner Sutton is committed to meeting the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines are internationally recognised standards for improving accessibility for people with disabilities, while also making websites more user friendly for everyone. We review our digital content regularly so that people who live, work, or travel in the Cleaner Sutton area can rely on clear, inclusive information.

How we support different users

Our aim is that people should be able to use our online information and services in ways that work best for them. This includes using assistive technologies, adjusting browser settings, and navigating without a mouse. We focus on providing consistent layouts, clear language, strong colour contrast, and logical heading structures so users can move through content in a predictable way.

Screen-reader compatibility

Our web pages are designed to work with modern screen-reader software and text-to-speech tools. We use meaningful headings, descriptive text for images where appropriate, and clear labels for forms and buttons. This helps people who use screen readers to understand the purpose of each section and to move quickly to the content they need about Cleaner Sutton services.

Keyboard navigation

The Cleaner Sutton website can be used without a mouse. You should be able to move through menus, links, buttons, and form fields using only a keyboard. We aim to keep the tab order logical and visible, so that people using only a keyboard can always see where they are on the page. Key interactive elements are designed to be reachable and usable with standard keyboard commands.

Compliance with WCAG 2.1 AA

We are working towards full compliance with WCAG 2.1 AA across our core pages and services. This includes areas such as colour contrast, text size, reflow on smaller screens, and predictable navigation. Some older content may not yet fully meet these standards, especially documents created before we adopted our current accessibility approach. When we identify issues, we aim to fix them as part of our regular improvement cycle.

Ongoing accessibility improvements

Accessibility is an ongoing process. As services in the Cleaner Sutton area develop, we review new pages, forms, and documents for potential barriers. Our intention is to build accessibility into new features from the start, and to prioritise improvements to content that people rely on most often, such as service updates, reporting tools, and local information.

Contact for accessibility requests

If you experience any difficulty using the Cleaner Sutton website, or if you need information in a different format, you can contact us to request support. You can ask for alternative formats such as large print, easy read, or other adjustments that help you access our services. When you contact us, please tell us which page or service you were using, what problem you experienced, and what format or adjustment would help you.

Feedback and reporting problems

Your feedback helps us improve the accessibility and usability of Cleaner Sutton online services. If you find any accessibility issue, or if something is unclear or hard to use, you can let us know so we can review and, where possible, fix the problem. We consider accessibility feedback as part of our wider commitment to a cleaner, safer, and more accessible Sutton for everyone.