Cleaner Sutton Health and Safety Policy

Cleaner Sutton is committed to providing professional cleaning services while maintaining the highest standards of health and safety for our employees, clients, visitors, contractors, and members of the public. This policy sets out our approach to identifying, managing, and controlling risks associated with our cleaning operations across all locations where we work.

Purpose and Scope

The purpose of this Health and Safety Policy is to establish clear responsibilities, practices, and procedures that support a safe working environment. It covers all cleaning activities carried out by Cleaner Sutton, including regular domestic cleaning, commercial and office cleaning, end of tenancy cleaning, deep cleaning, and specialist work such as post-builders and move-in cleans.

This policy applies to all employees, agency workers, subcontractors, and managers engaged in work on behalf of Cleaner Sutton, regardless of location or role.

Our Health and Safety Objectives

Cleaner Sutton aims to eliminate or minimise risks to health, safety, and welfare through planning, training, supervision, and continuous improvement. Our key objectives are to prevent accidents, injuries, and work-related ill health, to comply with all relevant health and safety legislation, to provide safe systems of work and suitable equipment, and to foster a positive health and safety culture where everyone takes responsibility for their own safety and that of others.

Management Responsibilities

Senior management at Cleaner Sutton hold overall responsibility for implementing and maintaining this Health and Safety Policy. They are responsible for providing adequate resources to manage health and safety effectively, ensuring that risk assessments are carried out, reviewed, and acted upon, setting clear health and safety standards and monitoring performance, and ensuring that all staff are informed about their duties and receive appropriate supervision.

Managers and supervisors must lead by example, promote safe working practices on all cleaning assignments, communicate site-specific hazards to cleaning teams before work begins, check that equipment and cleaning products are safe, suitable, and correctly used, and respond promptly to any reported hazards, incidents, or near misses.

Employee Responsibilities

Every employee of Cleaner Sutton has a duty to take reasonable care of their own health and safety and that of others who may be affected by their actions or omissions. All staff must follow health and safety instructions and training at all times, use cleaning chemicals, equipment, and personal protective equipment only as directed, immediately report accidents, incidents, near misses, and unsafe conditions to their manager, co-operate with investigations and any measures introduced to prevent recurrence, and refrain from any behaviour that may put themselves or others at risk.

Failure to comply with health and safety requirements may be treated as a disciplinary matter.

Risk Assessment and Safe Working Practices

Cleaner Sutton conducts suitable and proportionate risk assessments for its cleaning activities. These risk assessments consider potential hazards such as slips, trips and falls, manual handling, contact with cleaning chemicals, use of electrical equipment, working at height for tasks such as high dusting or window cleaning, lone working in homes or commercial premises, and security and access risks at client sites.

Based on these assessments, Safe Systems of Work and method statements are developed and shared with staff as required. Employees are expected to follow these procedures at all times and to raise concerns where tasks cannot be carried out safely.

Chemical Safety and Control of Substances

Cleaning products can be hazardous if not handled correctly. Cleaner Sutton ensures that all cleaning chemicals are assessed for risks and that staff receive instructions and training on safe use, storage, and disposal. Wherever practicable, we select low-risk and environmentally considerate products that are effective but safer for staff and clients. Chemicals must always be stored in original, labelled containers, never mixed, and kept out of reach of children and pets in domestic cleaning settings.

Equipment and Personal Protective Equipment

Cleaner Sutton provides and maintains cleaning equipment that is suitable, safe, and fit for purpose. Electrical equipment is subject to regular checks and must not be used if damaged or defective. Staff must visually inspect equipment before use and report any faults immediately.

Where risks cannot be eliminated by other means, appropriate personal protective equipment such as gloves, masks, aprons, or eye protection is provided. Staff must use this equipment correctly, look after it, and request replacements when items become worn or damaged.

Training, Information, and Supervision

All new employees receive an induction that includes an overview of our Health and Safety Policy, emergency procedures, accident reporting, and safe cleaning practices. Task-specific training is given for specialist work such as deep cleaning, use of machinery, or work in higher-risk environments.

Ongoing refresher training is provided when procedures change, new products or equipment are introduced, or where additional support is identified. Supervisors monitor working practices on site to ensure that safety standards are followed and to provide guidance and support.

Accident Reporting and Emergency Procedures

All accidents, incidents, near misses, and cases of work-related ill health must be reported to Cleaner Sutton management without delay. Details are recorded, investigated, and reviewed to identify root causes and to prevent recurrence. Where necessary, we will co-operate with any external investigations or reporting requirements.

Employees are given information on site-specific emergency arrangements, including fire evacuation routes, assembly points, and procedures for contacting emergency services. Staff must follow emergency instructions issued by building management or site representatives.

Client Premises and Cooperation

Cleaner Sutton recognises that a safe working environment depends on cooperation between our company and our clients. We will liaise with clients regarding site-specific hazards, restricted areas, security procedures, and any special safety requirements. Our staff are required to respect client policies while on site and to maintain high standards of housekeeping, including safe storage of equipment and prompt cleaning of spillages to reduce the risk of slips and trips.

Monitoring, Review, and Continuous Improvement

This Health and Safety Policy is monitored on an ongoing basis and is formally reviewed at regular intervals or whenever there are significant changes to our operations, legislation, or identified risks. Cleaner Sutton is committed to continual improvement of its health and safety performance by learning from experience, listening to feedback from employees and clients, and updating procedures where needed.

All staff are encouraged to contribute ideas for improving safety and to raise concerns without fear of negative consequences. Working together, we aim to ensure that every cleaning assignment is carried out efficiently, professionally, and with full regard for the health and safety of everyone involved.